Shipping FAQ's
Orders generally take 2–3 business days to process and then 7–10 days to ship. If you place an order on a weekend or holiday, your order will not be processed until the following business day, whether you requested rush or normal shipping. Note: some of the boards on our site are custom made and cannot ship within the aforementioned limits (customers are notified on a case-by-case basis).

CHRISTMAS SHIPPING
12/12 is the last day for custom skimboards. Overnight shipping must be chosen for all custom skimboards (no guarantees after 12/12). If your purchase a custom skimboard after 12/12 you will receive sometime before the new year.

We use UPS as our domestic carrier and their holiday cut-off shipping dates are:
Ground Shipments - orders must be placed before Friday, December 16, 2010, 11 AM MST
3-Day Shipments - orders must be placed before Tuesday, December 20, 2010 11 AM MST
Overnight Shipments - orders must be placed before Wednesday, December 22, 2010 11 AM MST

We do recommend ordering early and often! If there is any question about shipping you can contact us and ask! 801.805.9233. If there is any issue with your order we will contact you immediately, both through email and phone.

How much is shipping going to cost?
A lot of it depends on where we’re shipping. If you add the product you are interested in to your shopping cart on our site and enter your shipping information, it will show you the cost for your purchase. You don’t have to complete the purchase process to get this estimate.

Why does it take 2–3 days to process?
It’s kind of like waiting in line…if we get 100 board orders one day, and yours is number 99, chances are it’s going to take a day or two before we are able to get it ready for shipping. The processing time also allows us to protect our customers against fraudulent orders. Many fraudulent orders are caught before the order has shipped thanks to this window of time.

Will it really take 7–10 business days to get my order?
It once again depends on where we are shipping. Because we have warehouses located all over the United States and Canada, shipping time also depends on what you order. A board shipping from Canada may take more time than a board shipping from California. We say 7–10 business days because it shouldn’t take any longer than that—it often takes less time.

What if I requested rush shipping?
If you requested rush shipping, your order will be processed the following day, depending on the time of order (most shipping is done before 3:00 p.m.). What can we say…paying more for shipping moves you up in the line! If you order rush shipping on Friday, your package won't be shipped until Monday.

How fast can I get my order?
If your items are in stock, you can request overnight, 2 day, or 3 day shipping.

Do you ship internationally?
Yes - to Canada and only Canada.

How will my order be shipped? EOS orders are shipped using pretty much every delivery method known to man. We use UPS, USPS, DHL, and FedEx.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.